ResortCom
  • Las Vegas, NV, USA
  • Salary
  • Full Time

Position Summary

This position reports to the Front Office Administration Manager and is responsible for providing the highest level of service at all times. Our business is one that brings an array of challenges and opportunities every day and we are seeking an outgoing and proactive team member to provide support to our Call Center by creating, building and executing well planned and innovative trainings for ResortCom International.  The Call Center Trainer will be responsible for employee education across various departments.   

 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The Trainer is considered the "Subject Matter Expert" for multiple areas of the business and is responsible for providing updated information to the team.
  • Recommends training strategies and enhancements to management that are targeted to the specific needs of our members, clients, guests and employees with the goal of increasing effectiveness and increased revenues.
  • Creates monitoring strategies to ensure knowledge is understood and utilized post-training.
  • Duties include the preparation of training subject material and testing for all training programs.
  • Creation and management of Agent educational tools.
  • Knowledge Base management.
  • Responsible for researching new training programs, techniques and enhancements to manage the engagement of the employees during new hire and reoccurring trainings.
  • Completes projects and special assignments by establishing objectives, balancing priorities, managing time, and working with other department leaders to ensure team members have the resources to maximize their potential.
  • Maintains an upbeat presence and communicates timely and respectfully with members, clients, guests and as well as with fellow employees.
  • Participates in mandatory company meetings.
  • Demonstrates the ability to perform tasks independently with minimal instructions and supervision.
  • All other duties and projects as assigned by management.

 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

Work Environment

The work for this position is conducted in an office environment.  The noise level in this environment is usually moderate.  Evenings and weekend work may be required based upon the workload.

 

 

 

 

Americans with Disability Specifications

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Must be able to sit at the computer and do data entry and look at the screen for extended periods of time with minimal breaks.

 

Required Education and Experience

  • High school diploma (or GED or High School Equivalence Certificate)
  • At least 3 years of prior training experience required
  • Prior leadership experience
  • Maintain a professional, neat and well-groomed appearance adhering to company standards
  • The ability to work both independently and within a group setting
  • Excellent knowledge of MS Office (Word, Excel and Outlook)
  • Ability to multitask and prioritize daily workload
  • Discretion and confidentiality
  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
  • Forward looking thinker, who actively seeks opportunities and proposes solutions
  • Ability to work well with all levels of internal management, staff and outside clients
  • Proficiency in English
  • Positive attitude, teamwork and a great sense of humor are a must!

 

Preferred Education and Experience

  • Bilingual (English Spanish)

Our Mission

ResortCom's mission is to provide our resort developer clients and their members with highly secure, leading-edge software and innovative customer contact center solutions, to ensure that "Promises Made are Promises Kept."  Our Promise is to deliver unparalleled customer experiences and to maximize member engagement, thereby facilitating best-in-class developer performance and vacation ownership management and servicing.

 

Our Core Values

  1. Team Synergy
  2. Celebrate Diversity
  3. Care Like Crazy
  4. Communicate with Clarity
  5. Go & Grow
  6. Empowerment
  7. Positive Fun Environment
ResortCom
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